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Haute Mama Mala's & Crystal's are made to be worn on a daily basis but are delicate and need to be treated with care. We suggest lying them flat when not in use. All crystals and mala's are infused with Reiki  good vibes, positivity and loving energy and are smudged , cleansed and charged before shipping. Use your mala's and crystals to set positive intentions. To "clear" your mala's or crystal's we suggest smudging with sage, passing through candlelight, or bury in sand or soil for 24 hours. 

General Information - We want you to be completly happy with all your purchases so please dont hesitate to contact us with any questions or concerns. Mala's and Crystals as well as some other jewlery lines on this site are handmade using natural, raw, semiprecious, vintage and old stones. Therefore no two are ever exactly alike. I hope you realize how special that makes them and the time it takes to create them especially if your re questing a custom order so please bare with us, as some of the pieces do take longer than others!  But rest assure you will have the only one. 

Shipping - We use Priority Mail and the price includes a tracking number however, if you want insurance please email me to purchase that additonally. We always suggest that especially on the more expensive pieces. Haute Mama Mala is not responsible for any lost or missing packages without insurance, or any errors due to package being delayed or lost during shipment. If you would like this as a gift or to be mailed as a gift, please note that to us during checkout so we may put in a  gift box and send the invoice directly to you if you wish. 

Damages & Loss - We do our absolute best to make sure all items get to you in perfect condition. However, if for some reason, it arrives broken, please contact me right away. I will replace it if possible or refund your money and ask that you send the item back, however we do not refund shipping expenses. 

If you are not absolutly loving your new beautie's from our site, you have 3 days to contact us. Store credit will be allocated once the the items are returned to us in full with tags / labels intact. Please contact us before shipping return at  contact@hautemamamala.com  Shipping costs will not be refunded. 

Sizing - Woman's mala's are made 7inch standard and Men's 8 inch standard , on stretch . If you need different sizing please note that in the "notes" box during checkout . We are happy to accomadate special sizing . Haute Mama Mala is not responsible for returns / exchanges or shipping for sizing issues , and the charge for re-size is $15.00.

Re-stringing- Haute Mama Mala re-stringing services is free for any mala's needing re stringing for normal wear and tear up to 3 months after date of purchase . After that it is $25.00 re-stringing fee. 

 

 


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